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FREQUENTLY
ASKED
QUESTIONS

MENUS

KETO

What is Keto?

A Ketogenic diet is high in good fats, moderate in protein, and low in sugars and carbohydrates. Typically, one aims to consume 75% Fat, 20% Protein, and 5% Carbs through their diet. This diet helps the body achieve a metabolic state called ketosis. When in ketosis, the body works harder to break down ketones and burns more fat, using ketones produced in the liver for energy instead of the usual glucose from carbs. Simply put, achieving ketosis through the Keto diet burns fat.

How can I reach ketosis?

Avoiding sugary and starchy foods is key to transitioning your metabolic state to one of ketosis. The majority of your diet should be made up of foods like meat, fish, eggs, butter, nuts, healthy oils, avocados, and low-carb vegetables. It is important to avoid carb-based foods which include grains, sugars, legumes, rice, potatoes, candy, juice, and even most fruits.

Why choose Keto?

There are innumerable benefits to adopting a Ketogenic Diet. The most well known is weight loss and boosting insulin sensitivity. However, many studies have pointed toward benefits within metabolic, neurological, or insulin-related diseases.

LOW-CARB

What is low carb?

A low-carb diet is a diet that restricts certain carbohydrates, such as those found in sugary foods, pasta, and bread. The diet is typically high in protein, fat, and healthy vegetables.

Why choose low carb?

A diet low in processed carbs and high in protein, fat, and healthy vegetables can lead to weight loss and other health benefits. These include lowering triglycerides which impacts cardiovascular heart health.

KETO-FRIENDLY

What is keto-friendly?

Keto-friendly to us means that our meals can be enjoyed by both Keto and Low Carb lifestyle followers. Keto-friendly meals fall within a range of 65-70% fat, 20-25% protein, 10-15% carbs, with 15-20g net carbs.

Why choose keto-friendly?

Keto-friendly is a great option for those floating between tracking macros and trying to limit carbs. Our Keto-friendly meals are still high in healthy fats and low in carbs, promoting a healthy lifestyle similar to the benefits of Keto and Low Carb diets.

MEALS

NUTRITION

Are meals Gluten-Free?

All meals are made with Gluten-Free ingredients and every batch is tested by our Quality Assurance team to ensure it is free of Gluten.

What type of meats are used?

We only use premium quality meats in our meals. That means all of our beef is 100% grass-fed, pork is pasture-raised, chicken is antibiotic-free, eggs are cage-free, and seafood is responsibly sourced.

How many calories are in each meal? 

Calories, macronutrients (macros- carb/protein/fat content), and nutrition information depend on each meal, so every item is different!

Every meal's product page includes nutritional information, calorie content, and a helpful macro chart.

That way, you know exactly what you're getting and eating with every meal!

STORAGE & HEATING

How do I prep and cook my meal?

No meal prep or cooking necessary! Your meals arrive prepared and cooked by our chefs who flash freeze them at the point of perfection. All you have to do is simply heat them as instructed on the packaging and enjoy! Follow the recommended heating instructions for the best results.

How long do meals last?

Meals are shipped and delivered frozen. We recommend storing them in your freezer until you're ready to enjoy them and they keep up to 6 months in the freezer.

How many people does one meal feed?

Our meals are designed to satisfy one person

Can I heat my meals in the oven?

Yes, some of our meals can be heated in the oven. For best results refer to the label on the packaging of your meals for best heating practices.

COST & PACKAGING

Is there a minimum order?

Nope! You're free to order as much or as little as you like.

Is this a subscription?

We are not a subscription!

With 518 Kitchen you never have to worry about skipping an order or cancelling a membership.

How much does each meal cost?

Meal prices depend on each product. Please refer to each individual product page for pricing.

Snacks and desserts range from $6.99-8.99

Breakfast items are $7.99

Lunch and Dinner entrees range from $10.49-16.99

Quality is our mission at 518 Kitchen. We use the highest quality of fresh ingredients in our meals, with recipes designed by professionally trained chefs. Ultimately, your meals are created by a small family business made up of a team of chefs and nutritionists, with the highest quality ingredients.

How are meals packaged?

Meals come packaged and flash frozen in individually sealed plastic trays. These trays arrive in sleeves with nutrition and macro information, and heating instructions. Your meals will arrive boxed within a ClimaCell insulated liner and packed with Dry Ice to ensure your order arrives the same way they leave our upstate New York location.

Is packaging microwave safe?

Absolutely. The plastic tray is BPA free, and the plastic film is microwave and oven-safe.

Is packaging recyclable?

Yes! The top film can be thrown away while the plastic tray & cardboard sleeve are recyclable!

ORDERS & PAYMENT

ORDERS

How can I see my past orders?

If you have previously made an account, you can view your orders by signing in to our website with your login information. Under your account you'll be able to view all past orders.

Don't have an account or experiencing trouble logging in?

Shoot us an email at info@518kitchen.com and we'll get you sorted.

How can I track my order?

After your order has been shipped, you'll receive a shipping confirmation email from us. In that email, you can find tracking and shipping information from FedEx about your order.

How can I change or cancel my order?

Orders may be changed or cancelled within 24 hours of placing the order, prior to shipping.

Contact customer service at 1-518-324-4464 or email info@518kitchen.com.

Do I have to be home when my order is delivered?

Nope! We ship through FedEx right to your door, no signature required.

Please refer to our shipping policy for delivery exclusions.

My order is incorrect! What do I do?

Oh no!! Please reach out to use via phone at 1-518-324-4464 or email info@518kitchen.com with your order number, and our Customer Support Team will work with you to resolve the issue.

PAYMENT

What payment methods do you accept?

We accept all major credit cards as well as PayPal, Apple Pay, and GooglePay. We also sell gift cards!

How do I change my payment information?

If you already have made an account with 518 Kitchen, log in. Along with your address, you will see billing information which you can update as needed.

Where can I view order receipts?

All past orders can be viewed once you login using your username and password. If you do not have an account with us but have purchased from 518 Kitchen before, please contact our Customer Support Team for assistance retrieving past order information.

Refunds & Returns

We do not accept returns on food items as they are perishable goods. Please do not send your meals back to 518 Kitchen! If your order falls within our 7 business day policy, you may be eligible to receive replacement meals, store credit, or a refund to your payment method. Please refer to our policies below.

The following reasons are not covered under our refund policy:

      • Orders that are refused when the delivery attempts are made
      • Orders that are redirected by customer
      • Orders with incomplete or invalid addresses
      • Orders that are sent to recipients not available to accept packages in a timely manner on the day that it arrives
      • Inability to retrieve your order on the guaranteed delivery date, resulting in defrosted items or damage

Shipping charges are non-refundable.

SHIPPING

SHIPPING & DELIVERY

Where and how do you deliver?

We deliver nationwide across the contiguous United States

Please contact us at info@518kitchen.com regarding shipping to AK & HI!

We ship directly to you through FedEx Overnight.

Note: Orders cannot be shipped to P.O. Boxes

Does shipping cost extra?

Yes, shipping is an additional cost for orders under $100.

Standard ground orders arrive 1-3 days after shipment. Orders placed after Wednesday may not ship until the following Monday.


STANDARD GROUND SHIPPING

ORDER AMOUNT SHIPPING FEE

Under $100

$14.99

$100+

FREE


NEXT DAY AIR

ORDER AMOUNT SHIPPING FEE

Any Amount

$59.99


When can I expect my meals?

Depending on when you order, you can expect your meals at your doorstep within 3 business days. We are continuously preparing and cooking our fresh-to-frozen low-carb meals so there's no weekly deadline to get your orders in. Typically, we ship Monday-Wednesday to arrive by Friday that same week.

Excludes holidays. Please note that orders placed after 12pm Wednesday may ship the following Monday.

How can I track my order?

After your order has been shipped, you'll receive a shipping confirmation email from us. In that email, you can find tracking and shipping information from FedEx about your order.

Are products shipped frozen?

Yes, all of our products are shipped frozen. Dry ice may evaporate prior to arrival at your door. This is perfectly normal. As long as meals are cool to the touch, simply store in the freezer.

What if there is no dry ice?

Dry ice will evaporates throughout the shipping process. If there is none upon your order's delivery, but your meals are cold, store them in your freezer. They are perfectly fine.

If there is any dry ice remaining, leave it in the cooler to dissipate, or handle it carefully with gloves and let it dissipate outdoors.

CAUTION: Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. ALWAYS handle Dry Ice with care and wear protective gloves (such as an oven mitt or towel) whenever touching it. If touched briefly it is harmless, but prolonged contact with the skin can cause injury similar to a burn.

Dry Ice will evaporate on its own, never leave it unattended around children or pets.

* If the product is completely thawed on arrival, contact customer service. Please do not dispose of any item before speaking with customer service.

How do I dispose of packaging materials?

All packaging material is curbside recyclable. This includes the box your meals were shipped in, as well as the ClimaCell insulated insert within the box. Dry ice will evaporate on its own.

CAUTION: Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. ALWAYS handle Dry Ice with care and wear protective gloves (such as an oven mitt or towel) whenever touching it. If touched briefly it is harmless, but prolonged contact with the skin can cause injury similar to a burn.

Dry Ice will evaporate on its own, never leave it unattended around children or pets.

CONTACT US

Monday-Friday 8am-4pm

518-324-4464

info@518kitchen.com